2000.06.19 proud to be an american:

once again, it's been a few days since I've updated. seems like it's going to be an ongoing struggle with me to come up with stuff to talk about on a daily basis.

brian pointed out to me that there are some .wav files on the Chester fan site I linked to in my last post. You have to go to the "And Now" sound files section.
**update 12/17/2004** again, that site is now down, check out the official site.

friday was an intriguing day. brian and I have been discussing the high speed internet options for a while now, and have finally decided we're going to go with something when he moves in. well, on friday, I received a call from Bell South "whoring out" (as brian said) their FastAccess (DSL) service. Since we'd already discussed going with Bell South for the "good deal" they were proposing, I went ahead and signed up. Little did I know that only that day, brian had been in discussions with our system person about setting up all kinds of whacked shit like firewalls and a "complete" home network outfit so we can all use the same high speed modem. I signed up for the service, thinking we'd just install the modem on brian's new system and network it from there. No Dice.
      if only art could imitate life. when brian showed up at the house and we discussed the situation, he called up Bell South and tried to talk them into giving us the special setup we'd need, at the price they'd offered. what followed was almost an hour long crusade against the corporate establishment that would have made Tyler Durden proud. he talked to one rep. who obviously had no clue what she was talking about, then called back and spoke to Roland.
      to Roland's credit, he worked very hard to get us the setup we needed. it finally came down to the point where we'd worked out our hardware needs, but they were going to have to charge us another $150 for "professional installation" on a product that only required plugging two wires into two boxes–one to the modem and one to the computer. obviously, since we have a bit of technical savvy, we weren't really into paying someone that much money to do something we could do in about two minutes.
      brian very calmly explained that fact to Roland, and logically requested that he waive the "installation" fee. Roland had a bit of a problem with that, so our faithful corporate dominatrix proceeded up the ladder to Roland's boss.
      once Roland's boss was on the phone, brian was quick to praise Roland for at least attempting to assist us, and at least partially knowing what he was talking about. then the war truly started.
      flabbergasted that our needs couldn't be met, the supervisor continued to try to talk brian into accepting their offer (incluing the "install" fee). brian, of course, would have none of it, and made several counter offers, none of which could be done. in the end, brian finally ended with the comment that if Bell South couldn't meet our needs, we could just as easily go to one of several other ISPs offering high-speed access and get a competitve rate. whether this is really true or not, we don't know, but he had a great time flogging the corporate "whores" in a very professional and courteous manner. it was a joy just to watch and listen.

right now, I'm at work, going through the first day of a week long training session, where corporate types are trying to pound their propaganda into my head. I survived the Army, this is a walk in the park.

- 02:13 pm :: permalink
categories ::  Computers/Tech - Cool Links - Personal Projects - Upset/Dislike - Work

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